Sanas for BPOs

Sanas eliminates friction from accents, language barriers, and poor audio quality in real time, so you can widen your talent pool while strengthening the metrics your clients care about most.

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Business Impact

With Sanas On:

decrease in operational costs

Higher NPS

Improvement in QA scores

Zero

No. of times customers ask to speak to a different agent

Reduction in CPH costs

Increase in per agent revenue

Improvement in FCR

Improvement in CSAT

Improvement in the language proficiency of agents

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Designed for Results. Engineered for Scale.

Measurable Impact

Sanas reduces the escalations, transfers, and repeat calls that drive up delivery costs while lifting the CSAT, NPS, and FCR numbers your clients hold you to.

Expand Your Talent Pool

Stop filtering candidates on accent. Sanas lets you hire for empathy, domain expertise, and problem-solving skills, then ensures every agent is clearly understood. Contact centers using Sanas have expanded their qualified talent pool by up to 35%.

Deploy in Days, Not Months

Sanas installs at the agent desktop with no workflow changes, no retraining, and no infrastructure upgrades. It runs on existing hardware — even processors over a decade old — and scales across thousands of agents with a 97% adoption rate.

Runs on What You Have

Compatible with nearly every contact center platform, CRM, headset, and operating system. No infrastructure changes, no device upgrades, no IT headaches.

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Mike LytleCEO, TP - United States, Canada & Philippines

"With the proliferation of AI services, there's a lot of noise in the market about which solution is right. There's a simple choice about which product to move forward with to improve KPIs like NPS, conversion, and efficiency."

Brian Johnson President & CEO, Transcom

"When you remove the communication barrier and the friction that comes with that, it makes the rest so much easier. As the job gets easier for an agent to be successful, the more likely they are to stay employed with you."

Ashish BisariaPresident & COO, Trajector Medical

"Sanas is not just a tool; it’s a bridge to deeper understanding, acceptance and inclusion.”

Security

Secure by Design

At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.