Sanas for Enterprise CX
Real-time Accent Translation for the CX leaders who own the customer conversation, whether the agents work for your BPO partners or for you. Help customers understand the agents serving them while agents keep their own voice.
Accent friction costs you twice: once in the customer's patience and again in the agent's confidence. Sanas translates accents in real time on the agent's machine, helping more conversations land the first time while the routing, recording, and reporting you rely on stay in place.
Explore how clearer conversations can improve CSAT and reduce average handle time, with results from published customer stories.
higher CSAT
lower average handle time
fewer call transfers
requests to "speak to someone else"
requests to "speak to someone else"
of agents keep it on
higher inbound sales conversion at OnCourse
fewer communication-barrier grievances at Convey Health
Built for the enterprise that owns the outcome
You set the standard for the customer conversation. Your BPO partners and your own teams run it the same way, on whichever CCaaS platform carries the calls.
Set Sanas as the standard for the customer conversation and every partner runs it the same way: the same clarity at every site, the same reporting, adoption you can see rather than assume. SoFi runs one platform across all of its BPOs.
Sanas sits on the agent desktop and works alongside leading CCaaS platforms including Genesys, Five9, NICE, and Talkdesk, whether you or your partner runs the platform. Your routing, recording, QA, and analytics workflows stay as they are.
Audio is processed on the device in real time, at a partner site or in-house. Nothing is recorded by Sanas, and it runs on the low-powered machines and mixed headsets real contact centers have. Agents get a toggle, not a training program; when it is optional, 97% keep it on.
Manage licenses, teams, and groups through the admin portal, and track adoption across partner sites in one place.
Where enterprise CX teams use Sanas
Reduce repeated clarification in customer conversations. Explore the evidence for improving CSAT and shortening handle time.
When customers trust who is calling, outbound works. Robinhood more than doubled outbound authentication rates.
Clarity closes. Wyndham saw a 25% lift in sales; OnCourse lifted inbound conversion 75% and plan saves with the same team.
Support clearer conversations with patients and members. Convey Health cut communication-barrier grievances by 80–100% in its initial pilot.
Run your own agents too? Same Sanas.
Some enterprises run captive sites or in-house teams alongside their partners. Sanas works the same way there: on your agents, on your platform, under your controls. "Everybody's asking for it right now. It's become part of their lives." — Operations Manager, Philippines Captive Sites, Convey Health Solutions.
Secure by design
At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.
Sanas modulates accents in real time while preserving unique voices and emotions to ensure every interaction is natural and authentic.
Sanas translates 25+ languages in real time while preserving voice, tone, and intent to ensure every conversation deepens human connection.
Sanas enhances audio in real time while preserving vocal detail and expression to ensure every voice sounds clear, present, and human.
Sanas analyzes conversations in real time while preserving privacy and context to deliver insights that help teams act with clarity and confidence.
Questions enterprise CX teams ask
Real-time speech AI that adjusts an agent's pronunciation as they speak to make conversations easier to understand while preserving their natural voice and identity. Enterprise CX teams can use it with their BPO partners or in-house teams alongside the platform that carries their calls.
Yes. The enterprise sets the standard, each BPO partner deploys Sanas with its agents on terms you agree together, and the enterprise sees adoption and results across its partners in one place. SoFi runs one platform across all of its BPOs.
Yes. Sanas runs on the agent desktop alongside the CCaaS platform, whether the enterprise or its BPO partner runs it, so routing, recording, QA, and analytics workflows stay as they are. Sanas works alongside leading CCaaS platforms including Genesys, Five9, NICE, and Talkdesk.
Sanas refines pronunciation for clarity while preserving each agent's natural voice and identity. It does not replace their voice or alter their words or grammar.
Published results include 25% higher CSAT, 20% lower average handle time, 70% fewer call transfers, and zero requests to speak to a different agent. Robinhood more than doubled outbound authentication rates; Wyndham saw 25% more sales.
Accent Translation processes audio on the agent's device in real time, and Sanas does not record calls. The Sanas Trust Center provides current security certifications, SOC assurance reports, and compliance information for review by your security team.
Days, not months. Sanas installs on agent machines, is managed from a central admin portal, and needs no telephony or workflow changes.
Yes. Agents keep a toggle, and when Sanas is optional, 97% keep it on. The enterprise sets the standard and sees adoption by site, so coverage is measured rather than assumed.