Sanas & Trajector: Powering Healthcare
Healthcare
The Trajector Story
This reputable American multinational specializing in the Disability Benefits sector sought to optimize its customer support experience with the goal of improving customer satisfaction and resolution rates.
“How has Sanas changed our agents’ experience? One simple word. Swagger. They don't have to pretend to be anyone that they are not.”Ashish Bisaria | President & COO, Trajector Medical
The Solution
By leveraging Sanas's accent translation technology, Trajector's support agents experienced a significant enhancement in communication clarity. This led to smoother interactions and a marked improvement in their ability to resolve customer issues.
The Impact
- 40% of the business now comes from referrals, suggesting strong customer satisfaction and trust.
- For the Filipino team, client compliments were noted at a 4:1 ratio compared to other teams, highlighting a positive reception from customers.
About Trajector
Trajector helps people develop medical evidence for the disabilities they medically, legally and ethically qualify for.
IndustryMedical Evidence Services
Founded2014
Size1500+
Using Sanas since 2024
